Frequently Asked Questions

Everything you need to know about your Shelly electronics experience.

What kind of warranty comes with Shelly electronic products?

All Shelly devices come with a standard 2-year manufacturer warranty that covers any technical defects or hardware malfunctions under normal use conditions.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for opened electronics?

We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund.

Are Shelly smart home devices compatible with voice assistants?

Yes, most Shelly products are fully compatible with Amazon Alexa, Google Assistant, and Samsung SmartThings for seamless voice control and automation.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and fast checkout process.

How can I track my package after it has been shipped?

Once your order is processed, you will receive an email with a unique tracking number and a link to our carrier's portal to monitor your delivery in real-time.