Returns & Exchanges

At Shelly, we want you to be completely satisfied with your tech purchase, which is why we offer a 30-day return policy on all electronic devices and accessories. Items must be returned in their original packaging with all included components to qualify for a full refund.

1

Initiate Your Request

Log in to your Shelly account and navigate to your order history to select the items you wish to return and receive a unique Return Merchandise Authorization (RMA) number.

2

Secure the Device

Place the item back in its original box along with all cables, manuals, and accessories, ensuring the device is powered off and factory reset if applicable.

3

Ship the Package

Attach the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.

4

Inspection and Refund

Once our technical team verifies the condition of the hardware, your refund will be processed to your original payment method within 3 to 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing